CruizeMakers Privacy Policy

Effective Date: January 1, 2026

Introduction and Commitment to Privacy

At CruizeMakers (“we,” “us,” “our,” or “CruizeMakers”), we are deeply committed to protecting the privacy and security of our clients, website visitors, and all individuals who interact with our cruise booking support services. We recognize that when you provide personal information to us, you place significant trust in our organization to handle that information responsibly, securely, and in accordance with applicable privacy laws and regulations.

This Privacy Policy explains in detail what information we collect, how we use it, with whom we share it, how we protect it, and what choices you have regarding your personal information. We encourage you to read this policy carefully to understand our privacy practices. By using our website, services, or providing information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

Information We Collect

CruizeMakers collects various types of information to provide, maintain, and improve our cruise booking support services. The information we collect falls into several categories:

Personal Identification Information: When you contact us for cruise booking support, create an account, or request assistance, we collect personal information including your full name, email address, phone number, mailing address, date of birth, and passport information when necessary for cruise bookings. This information is essential for processing reservations, communicating with you, and ensuring cruise lines have the necessary details to accommodate your travel arrangements.

Payment and Financial Information: When processing cruise bookings, we collect payment information including credit card numbers, billing addresses, and related financial details necessary to complete transactions. We utilize secure payment processing systems and do not store complete credit card information on our servers after transactions are completed. Payment data is transmitted through encrypted connections and processed according to Payment Card Industry Data Security Standards.

Travel Preferences and History: To provide personalized service and recommendations, we maintain records of your cruise preferences, past bookings, dietary restrictions, special accommodation needs, travel companion information, and feedback about previous cruise experiences. This information helps us understand your preferences and provide increasingly tailored assistance over time.

Communication Records: We retain records of communications between you and our support team including phone call recordings (when disclosed and permitted by law), email correspondence, live chat transcripts, and notes from conversations. These records help us provide consistent service, resolve disputes, and improve our support quality through training and quality assurance processes.

Technical and Usage Information: When you visit our website, we automatically collect certain technical information through cookies, web beacons, and similar technologies. This includes IP addresses, browser types, device information, operating systems, referring URLs, pages viewed, time spent on pages, links clicked, and other usage statistics. This information helps us understand how visitors use our website and improve functionality and user experience.

Location Information: We may collect general geographic location information based on IP addresses to provide region-specific information, comply with jurisdictional legal requirements, and detect fraudulent activity. We do not collect precise GPS location data unless you explicitly provide permission through device settings for location-based services.

How We Use Your Information

CruizeMakers uses collected information for various legitimate business purposes designed to provide excellent cruise booking support services:

Service Provision: Your personal information is primarily used to provide the cruise booking support services you request including researching cruise options, processing reservations, communicating itinerary details, managing bookings, and addressing questions or concerns throughout your cruise planning process.

Communication: We use your contact information to respond to inquiries, provide booking confirmations, send important updates about your reservations, share relevant cruise information, and maintain ongoing communication regarding services you’ve requested. We may also send service-related announcements when necessary to inform you about changes to our services, policies, or other important matters.

Personalization: Information about your preferences and history helps us provide increasingly personalized service including tailored cruise recommendations, relevant destination information, and support that reflects your specific interests and needs.

Transaction Processing: Financial information is used exclusively to process payments for services, issue refunds when applicable, and maintain accurate financial records. We work with trusted payment processors who maintain rigorous security standards to protect your financial data.

Improvement and Analytics: Aggregated and anonymized usage data helps us understand how our website and services are used, identify areas for improvement, develop new features, and enhance overall service quality. This analysis never identifies individual users and is used solely for operational improvements.

Legal Compliance: We use and disclose information as necessary to comply with applicable laws, regulations, legal processes, and governmental requests. This includes responding to subpoenas, court orders, and other lawful requests by public authorities including those related to national security or law enforcement requirements.

Security and Fraud Prevention: Information is analyzed to detect, prevent, and respond to fraud, security threats, illegal activities, and violations of our Terms of Use. This protects both our clients and our organization from harmful activities.

Information Sharing and Disclosure

CruizeMakers shares your information only in specific circumstances and never sells your personal information to third parties for their marketing purposes:

Cruise Lines and Travel Suppliers: To complete your cruise bookings, we must share relevant personal information with cruise lines, travel insurance providers, shore excursion operators, and other travel service providers involved in your arrangements. These parties require information including passenger names, dates of birth, passport details, dietary restrictions, accessibility needs, and payment information to process reservations and provide services.

Service Providers: We engage trusted third-party service providers who perform services on our behalf including payment processing, data storage, email communication platforms, customer relationship management systems, website hosting, and analytics services. These providers have access to personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, personal information may be transferred to successor organizations. We will notify you of such transfers and any choices you may have regarding your information.

Legal Requirements: We disclose information when required by law, legal process, litigation, or governmental requests. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.

Consent-Based Sharing: With your explicit consent, we may share information with additional parties for purposes you specifically authorize. You can withdraw consent at any time though this may affect our ability to provide certain services.

Cookies and Tracking Technologies

CruizeMakers uses cookies, web beacons, and similar technologies to enhance website functionality and understand usage patterns:

Essential Cookies: These cookies are necessary for website operation, enabling core functionalities like security, network management, and accessibility features. The website cannot function properly without these cookies.

Functional Cookies: These enhance website functionality and personalization, remembering your preferences, login information, and previous interactions to provide improved experiences.

Analytics Cookies: We use analytics cookies to understand how visitors interact with our website, which pages are most popular, how users navigate through content, and other usage statistics. This information, collected in aggregate form, helps us improve website design and content.

Marketing Cookies: When you consent, marketing cookies track your website visits and activity to deliver relevant advertisements and measure campaign effectiveness. You can control marketing cookie preferences through our cookie consent tool and browser settings.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. Most browsers accept cookies automatically but allow you to modify settings to decline cookies or notify you when cookies are being sent.

Data Security

Protecting your personal information is a paramount concern at CruizeMakers. We implement comprehensive security measures including:

Technical Safeguards: We employ industry-standard encryption technologies (SSL/TLS) for data transmission, maintain secure servers with restricted access, implement firewalls and intrusion detection systems, regularly update security protocols, and conduct security audits to identify and address vulnerabilities.

Administrative Safeguards: Access to personal information is restricted to employees, contractors, and agents who need access to perform their job functions. All personnel with access to personal data receive privacy and security training and are bound by confidentiality obligations.

Physical Safeguards: Our physical facilities housing servers and data storage maintain appropriate security controls including restricted access, surveillance systems, and environmental controls.

Incident Response: Despite our extensive security measures, no system is completely invulnerable. In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable laws and take immediate steps to mitigate harm and prevent future incidents.

Your Privacy Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

Access and Portability: You can request access to personal information we hold about you and, in some cases, receive that information in a portable format.

Correction: You can request correction of inaccurate or incomplete personal information.

Deletion: You can request deletion of your personal information subject to certain exceptions where we must retain information for legal, contractual, or legitimate business purposes.

Objection and Restriction: You may object to certain processing of your information or request restriction of processing in specific circumstances.

Withdrawal of Consent: Where processing is based on consent, you can withdraw consent at any time, though this doesn’t affect the lawfulness of processing before withdrawal.

Marketing Communications: You can opt out of marketing communications by following unsubscribe links in emails, adjusting account preferences, or contacting us directly. Please note that even if you opt out of marketing communications, we will still send transactional and service-related communications regarding your bookings and account.

To exercise these rights, contact us using the information provided in the Contact Information section. We will respond to requests within timeframes required by applicable laws.

Children’s Privacy

CruizeMakers services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 without parental consent. Cruise bookings for minors are processed through parent or guardian accounts. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

International Data Transfers

CruizeMakers operates primarily in the United States. If you are located outside the United States, please be aware that information we collect may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our services, you consent to this transfer. We take appropriate steps to ensure that personal information receives adequate protection wherever it is processed.

Data Retention

We retain personal information for as long as necessary to fulfill purposes described in this Privacy Policy unless longer retention is required or permitted by law. Retention periods vary depending on information type and purpose, considering factors including legal requirements, contractual obligations, operational needs, and dispute resolution requirements. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention and destruction policies.

Changes to This Privacy Policy

CruizeMakers may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, and other factors. We will post updated versions on our website with revised effective dates. For material changes, we will provide more prominent notice such as email notification or website banners. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information for Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@cruizemakers.com
Phone: +1-800-278-4931
Mail: CruizeMakers Privacy Officer, 1250 Oceanview Drive, Suite 300, Fort Lauderdale, FL 33316

We take privacy concerns seriously and will respond to inquiries promptly and professionally.